Refund Policy for AuraFace Ultimate Skincare Duo

At AuraFace, we stand behind the quality and effectiveness of our products. Your satisfaction is our top priority, and we strive to ensure you have the best experience with our skincare solutions. If for any reason you are not completely satisfied with your AuraFace Ultimate Skincare Duo purchase, we offer a straightforward refund policy.

Eligibility for Refunds

To be eligible for a refund, please ensure that your request meets the following criteria:

  • The product must have been purchased directly from our official website.
  • The request for a refund must be made within 14 days of the purchase date.
  • The product must be unused and in its original packaging.

How to Request a Refund

  1. Contact Us: Email our customer service team at our contact page with your order number, the reason for the refund request, and any relevant details about your experience with the product.
  2. Approval: Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
  3. Return the Product: If your refund request is approved, we will provide you with instructions on how to return the product to us. Please ensure that the product is securely packaged to prevent any damage during transit.
  4. Refund Process: Once the returned product is received and inspected, we will process your refund. A credit will be applied to your original method of payment within 5-10 business days, depending on your bank or credit card issuer.

Conditions

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
  • If you received a defective or damaged product, please contact us immediately with details of the defect or damage. We will arrange for a replacement or refund.

Exchanges

If you would like to exchange your product for a different one, please follow the refund process and place a new order for the desired item.

Non-Returnable Items

Certain items are non-returnable, including:

  • Products that have been used or opened.
  • Gift cards.

Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team at 0334 8552577.

We appreciate your understanding and thank you for choosing AuraFace. Your satisfaction is our commitment.